Privacy Policy

Last Updated: January 2, 2026

Deezme Mobitec Solutions Electronics Limited ("we", "us", or "our") values your trust and takes your privacy seriously. This Privacy Policy explains, in detail, how we collect, use, store, and protect your personal information when you interact with our website, purchase products, or use our services including our Lipa Polepole payment plan.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

We collect only the information necessary to complete transactions, deliver products, comply with legal obligations, and improve our services.

1.1 Personal Information

This is information that can directly identify you.

Contact Information: Your full name, phone number, email address, and delivery location provided when placing an order or contacting us.
Payment Information: Primarily M-Pesa transaction details (such as transaction codes and payment confirmations). In limited cases, card payment details may be processed securely through third-party payment providers.
Account Information: If you create an account, we store your login credentials and account preferences.
Corporate Information: Business name, KRA PIN, and relevant billing details for corporate clients.

1.2 Non-Personal Information

This is data that does not directly identify you but helps us understand usage.

Device type, browser type, and operating system
IP address and approximate location
Pages visited, time spent, and general browsing behavior

2. How We Collect Information

Directly from you: When you place an order, fill out forms, or contact us.
Automatically: Through cookies and standard tracking technologies when you browse our website.
From third parties: Including payment providers and analytics tools that help us operate efficiently.

3. How We Use Your Information

Your information is used strictly for business operations and service delivery.

To process, confirm, and deliver your orders
To verify and track M-Pesa payments and installment plans
To communicate order updates, receipts, or support responses
To improve website performance and user experience
To detect fraud, abuse, or suspicious activity
To comply with Kenyan legal and tax requirements

We do not use your personal data for intrusive profiling or unnecessary tracking.

4. Sharing of Information

We do not sell or rent your personal information under any circumstances.

We may share information only where necessary:

With delivery partners to fulfill orders
With payment processors supporting M-Pesa and card transactions
When required by law or government authorities
In the event of a business restructuring, merger, or acquisition

5. Cookies and Tracking

Our website uses cookies to maintain functionality, remember preferences, and understand how users interact with the site. This helps us improve performance and usability.

You can disable cookies in your browser settings, but some features may not work as intended.

6. Data Security

We implement appropriate technical and administrative safeguards to protect your data, including encrypted connections (SSL), secure servers, and restricted internal access.

While we take security seriously, no system can guarantee absolute protection. You are responsible for maintaining the confidentiality of your account credentials.

7. Your Rights

Under applicable Kenyan data protection laws, you have the right to:

Request access to your personal data
Request correction of inaccurate information
Request deletion where legally permissible
Withdraw consent for marketing communications

To make a request, contact us via:
Email: info@deezmemobitec.com
Phone: 0722254085

8. Data Retention

We retain personal data only as long as necessary to fulfill business and legal obligations. This includes record-keeping for financial transactions as required under Kenyan law, typically for up to seven (7) years.

Once data is no longer required, it is securely deleted or anonymized.

9. International Data Processing

Some of our systems or service providers may operate outside Kenya. Where this occurs, we ensure that appropriate safeguards are in place to protect your data in accordance with applicable laws.

10. Third-Party Services

Our website may integrate with third-party platforms such as payment gateways or analytics providers. We are not responsible for their data handling practices, and you are encouraged to review their respective policies.