Frequently Asked Questions

We are located at Kahawa Sukari, Ruhan Plaza, 1st floor, office number 102. Our store is easily accessible and we welcome you to visit us for all your mobile phone needs.

We offer a wide range of mobile phones, accessories, and related services to meet all your communication needs. Our product selection includes:

You can complete your purchase through the following options:

Our customer support team is available to assist you through the following channels:

We accept the following payment methods:

• M-Pesa Paybill (recommended for all orders)
• Direct M-Pesa (only when instructed by our team)
• Cash payments at our physical store

Once you complete your payment:

• You will receive an M-Pesa confirmation message
• Our team will verify and confirm your order
• You may be contacted for confirmation if needed

Always ensure payment is made using official details provided by our team.

Yes, we offer delivery services across Kenya.

• Delivery timelines depend on your location
• Orders are processed after payment confirmation
• We use trusted courier partners

No, we do not support cash on delivery.

All orders must be confirmed and processed after successful payment through our approved methods.

Yes, selected devices come with a limited warranty.

• Warranty period typically ranges from 30 to 90 days
• Covers manufacturer defects and internal faults
• Does not cover physical damage or misuse

Warranty details are provided at the time of purchase.

We accept returns only for devices with verified technical issues.

• Returns must be reported within 48 hours
• Device must be in original condition with packaging
• Subject to inspection and approval

Approved returns may be repaired, replaced, or issued as store credit.

Yes, we offer a trade-in program for eligible devices.

• Device must be functional and not locked
• Final value is determined after inspection
• Trade-in value is applied toward a new purchase

Trade-in value is not redeemable for cash unless otherwise agreed.

Lipa Polepole allows you to pay for your device in installments.

• Approval is required before enrollment
• You pay in agreed installments over time
• Ownership is transferred after full payment

Terms and conditions apply and will be explained during application.

We only use official payment details listed on our website or confirmed directly by our team.

• Always verify before sending money
• Do not rely on third-party instructions
• Contact us if unsure before making payment